Help & Support
Need help with a booking, payment, or your account? Our support team is here for you — reach out through any of the channels below and we'll get back to you quickly.
Support Hours
Sat – Thu: 9:00 AM – 8:00 PM
Emergency issues are prioritised.
Common Questions
Can I cancel a booking? Yes — bookings can be cancelled by the customer or the technician up to 2 hours before the scheduled start time. For a 4:00 PM appointment, cancellation is possible until 2:00 PM.
How long do I have to pay for a booking? Payments should be completed within 1 hourof creating the booking. You'll receive a reminder email with a payment link 10 minutes before it is automatically cancelled.
Do I get a receipt? Yes — a PDF receipt with full booking and payment details is attached to every confirmation email, and can also be downloaded from your booking page.