Terms of Service

Last updated: September 2026

1. Acceptance of Terms

By accessing or using FixItNow you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use the platform.

2. Bookings & Cancellations

Bookings must be paid for within 1 hour of creation or they are cancelled automatically. Either the customer or the technician may cancel a booking up to 2 hours before the scheduled start time (for example, a 4:00 PM booking can be cancelled until 2:00 PM). Cancellations inside that window are not permitted.

3. Payments

All payments are processed securely through SSLCOMMERZ. A PDF receipt containing the booking and payment details is issued for every transaction. Refunds for valid cancellations of paid bookings are handled through support.

4. Technician Responsibilities

Technicians must keep their availability up to date, honour confirmed bookings, and only mark a job as completed after the customer's payment has been completed and the work is done.

5. Account Conduct

Users must provide accurate information. Accounts used for fraud, abuse, or harassment may be suspended or banned by administrators.

6. Contact

For any questions about these terms, contact us at support@fixitnow.com or visit the Help & Support page.